Using the VoicePulse VOIP service for long distance calling

A complete list of calling rates is available at http://www.physics.rutgers.edu/pbx/voip-rates.

Calling via VoicePulse is currently available as an alternative to Verizon/AT&T, which will remain the default while we evaluate the quality and reliability of the VoicePulse service. To use VoicePulse instead of Verizon/AT&T, start by entering "8" instead of "9" when keying the number.

The following calling options are available:

• For calls within the 732 area code: Enter 8732XXXYYYY. Note that after entering "8732" you must enter at least one more digit within three seconds, otherwise the system will attempt to call local extension 8732. If that happens, you will get a recorded message telling you that the call could not be completed. Hang up and start over.
• For calls outside of the 732 area code: Enter 81AAAXXXYYYY. Calls to area code 732 can also be placed using 81732XXXYYYY.
• International calls: Enter 8011 followed by the country code and the phone number. The following considerations apply:
  • After entering "8011" you must enter at least one more digit within three seconds, otherwise the system will attempt to call local extension 8011. Please see the comment regarding this sitatution in the previous section.
  • For users with SNOM 300 phone units: if you pause for more than a few seconds while entering digits the phone will display "OK?", asking you if you have finished entering the number. If you have, press the check button (the one to the right of the big silver button) and the call will proceed. If you haven't finished entering the number, just ignore the "OK?" prompt and continue entering digits.
  • Also for users of SNOM 300 phone units: after you have entered the entire number, either wait for the phone to prompt "OK?" and then press the check button, or simply press the check button immediately without waiting for the "OK?". In either case, the call will be placed.